Birmingham Diocesan Education ServiceForming Christ-centred pilgrims of hope with kind hearts, questioning minds, a thirst for knowledge and a hunger for justice. About us What We Offer Our MIssion and Values Our vision and strategy Our schools Our Schools Admissions CSI Inspections Our work with schools Catholic Education High quality inclusive education Raising Standards: Best Practice Leadership Recruitment and Formation Finance and Operations Directives and Protocols DES Model Policies and Information Work with us Flourishing Catholic Workforce Train to Teach in Catholic Schools Vacancies Governance What's on Training and Events DES Circulars 2025 Pilgrims of Hope Get in Touch Safeguarding Model Complaints Policy Complaints Procedure and Guidance The DES provides this model procedure and strongly recommends its adoption by the governing bodies of our schools. We do not recommend adopting the LA model. Model Complaints Policy for Voluntary Aided School Model Complaints Policy for Academy Schools Manage Cookie Preferences