Responding to your concerns: 

The Safeguarding Team is available Monday to Friday 8 am – 4 pm and can be contacted via:

Email: [email protected]

Phone:  0121 230 6240

We operate a duty system whereby there is a Safeguarding Advisor available during operating hours to respond to calls. Administrators will take the details of the initial contact and one of our available advisors will call you back as soon as possible.  

Anyone who brings concerns or allegations to the notice of the Church will be responded to sensitively. All concerns and allegations will be addressed using the Church’s national procedures and in a timely manner. 

If you have a concern out of hours that cannot wait the following agencies can be contacted:

Police: either via 999 or 101 or Local Authority children and adult services. Most local authorities run an out-of-hours helpline, details of which can be found on their website. Find out who is your Local Authority

NSPCC:  0808 800 5000, free helpline. Call if you are worried about a child. Monday to Friday 8am – 10pm and at weekends 9am – 6pm. NSPCC helpline

Childline: 0800 1111

16-17 yr olds are legally classed as children and therefore fall within child protection procedures.